Shipping & Returns

Shipping

Most orders ship within two business days of purchase — often the same day. Once your order ships, you'll receive a confirmation email with tracking so you can follow it the rest of the way.

Orders over $150 ship free within the United States.

Shipping internationally? If your address uses non-Latin characters (for example, Kanji), please also include a Latin-character version of your name and address in the order notes so we can get it through customs and carrier systems without delay.

Returns & Exchanges

We want you to love what you ordered. If something isn't right, you can return or exchange it within 90 days of purchase, as long as the item is unused and in new condition.

Personalized or custom-engraved items cannot be returned or exchanged.

To start a return or exchange, ship the item back to us at:

Ashland Leather Co.
2349 N. Elston Court, Unit 1
Chicago, IL 60614

Please include your order number, or your name and email, so we can match it up quickly.

Exchanges: the fastest way to get the right size or style is for us to refund your original order and have you place a new one for what you need. If you'd rather we ship the replacement directly, return shipping back to you is a flat $6.95, invoiced once we've received your original item.

Defects & Repairs

Every Ashland piece is Guaranteed for Life against manufacturing defects. If something's not right with the stitching, hardware, or construction, let us know at info@ashlandleather.com with a couple of clear photos, and we'll make it right — either with a free repair (you only cover $6.95 return shipping to get it back to you), or, for anything that would take a while to fix, a brand-new replacement shipped out immediately along with a prepaid label to send the original back.

Questions?

Email is the fastest way to reach us: info@ashlandleather.com. We're a small team in Chicago and we read every message ourselves.