Returns, Guarantees & Shipping

RETURNS
If you receive an item and you do not love it, you can return it within 90 days of purchase for a full refund, as long as it is unused and in like-new condition. Return shipping is paid by the customer. Personalized and monogrammed items cannot be returned.
We do our best respond to all emails within 24 hours.

We may ask you for a picture of the wallet to completely understand any questions you might have about your purchase.


CONTACT
Matt at info@ASHLANDLEATHER.com

LIFETIME GUARANTEE

We want to make sure that you can gift your wallet on to your grand kids as a one-of-a-kind family heirloom. Handcrafted in Chicago. Guaranteed for Life. We stand behind the stitching and leather against coming apart under normal use. If an item is personalized we cannot accept it for a return.

SHIPPING

Free domestic shipping on orders over $150.

We strive to ship your order as soon as possible. Most orders will ship within 1-2 business days. We do not ship on weekends or holidays.

  • Domestic Shipping: $7.95 (3-7 business days from ship date)
  • Expedited Shipping: $16.50 (1-3 business days from ship date)
  • Overnight or 2-Day Shipping: Contact us
  • International Shipping: DHL Express or UPS Express: $40 flat fee (3-7 business days from ship date)
  • Need it faster? Contact us for a shipping quote.
  • Buyer is responsible for all import duty and fees.

What Customers Are Saying

FAQ

Are your products made in America?

Yes! 100% of Ashland's products are made in Chicago, Ill., U.S.A., right down to the leather itself, which is manufactured exclusively at Chicago's oldest operating tannery, Horween® Leather.

Can I come visit your wallets and workshop in person?

Absolutely. We allow in person visits by appointment only. The best times to visit are typically Monday-Friday from 11-5. Please email info@ashlandleather.com to schedule an appointment.

Can I get a custom wallet? (Style, colors or leathers)

Yes! We try to stick within our patterns and have the ability to customize wallets via unique leathers/colors, utilizing multiple colors within a wallet, different thread colors, stamp/branding etc. There is a 10% custom fee and potentially additional fees depending on the customization.

Do you offer hand stitching?

Yes, we are able to accommodate hand stitching for an additional fee. Prices are subject to change based on the item but most wallets have a $100 fee. Hand stitching would require us to make the item to order as well. Please email info@ashlandleather.com to get your order started.

Do you do repairs?

Yes, we are able to repair any of our products. Please email info@ashlandleather.com with a photo of the issue and to schedule a repair. We do not repair items outside of Ashland Leather Co. products.

What's your return/exchange policy?

Within 90 days of purchase, for a full refund, if the item is unused and in like-new condition. Return shipping is paid by the customer. Personalized and monogrammed items cannot be returned.

Can I return a personalized item?

No. We cannot accept returns for personalized or monogrammed products.

What does "B-Grade" mean?

Ashland sometimes sells wallets we have deemed B-Grade or Blemished, but rest assured, our Blem items are better than our competitors' regular stock.

We have incredibly exacting standards for leather textures, stitch regularity and quality control, so you can be confident that if you order one of these items, it will last just as long as a standard Ashland stock wallet and be covered by the same Ashland Lifetime Guarantee.

It'll just have a little more character!

Is my belt size the same as my pants size?

No. The easiest way to select a perfect-fitting Ashland belt is by measuring your favorite current belt.

How To Measure:

Take off your belt and measure from the buckle bar to the hole you wear. This is the size to order.

Our belts are measured true to size, meaning the listed length is the true length in inches from the buckle bar to the middle adjustment hole. Therefore, you should typically purchase a belt one size (2") longer than your standard jeans waist size. (If you wear a 34 waist jean, buy the 36" L belt.)

How do I care for my Ashland Leather product?

Our wallets, belts and watch straps will last a lifetime, but to get the most beautiful patina over the years, a simple leather conditioning regimen will keep your stuff looking its best.

Here's a video of Phil Kalas explaining how to use Tanner's Blend to clean and condition Horween® leather.

What is Shell Cordovan (and why is it more expensive)?

Shell Cordovan is the world's most luxurious and sought-after leather, and it's what Chicago's Horween® Leather Company is most famous for.

Shell Cordovan is smooth and supple to the touch, incredibly durable and possesses a unique luster that only gets better with age and use. Made from the "shell" -- the layer of strong connective tissue below the hide of a horse's hindquarters ("butt").

Because of the complex production and tanning process, as well as the discriminating selection of the highest quality hides, Shell Cordovan costs more. But trust us, it's worth it!

Ask Us Anything


  • Fast & Free Shipping

    Free domestic shipping on orders over $150.

    We strive to ship your order as soon as possible. Most orders will ship within 1-2 business days. We do not ship on weekends or holidays.

    • Domestic Shipping: $7.95 (3-7 business days from ship date)
    • Expedited Shipping: $16.50 (1-3 business days from ship date)
    • Overnight or 2-Day Shipping: Contact us
    • International Shipping: DHL Express or UPS Express: $40 flat fee (3-7 business days from ship date)
    • Need it faster? Contact us for a shipping quote.
    • Buyer is responsible for all import duty and fees.
  • Always Hassle-Free Returns

    If you receive an item and you do not love it, you can return it within 90 days of purchase for a full refund, as long as it is unused and in like-new condition. Return shipping is paid by the customer. Personalized and monogrammed items cannot be returned.

    We may ask you for a picture of the item to understand any question you might have about your purchase.

  • Ashland's Lifetime Guarantee

    We want to make sure that you can gift your wallet on to your grand kids as a one-of-a-kind family heirloom. Handcrafted in Chicago. Guaranteed for Life. We stand behind the stitching and leather against coming apart under normal use.

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